The image file you upload should be 2180 x 1129 px, this is a wide format that will be wrapped around the mug. Depending on the position of the mug on the photo, your artwork should be located on either side of the file.
RIGHT SIDE OF THE MUG
CENTER OR FRONT OF THE MUG
LEFT SIDE OF THE MUG
That’s it, simply drag and drop your file to the mockup and voilá, watch Placeit work its magic!